Clinical workflow digitisation
A healthcare provider relied on paper forms and fragmented systems for patient intake. Staff spent hours on data entry. We built a unified workflow platform that reduced administrative burden while maintaining compliance.
Context
Clinical staff navigated between paper forms, legacy EMR systems, and spreadsheets to complete patient intake—averaging 25 minutes per patient.
Constraint
The solution had to integrate with existing EMR systems, maintain HIPAA compliance, and not disrupt clinical workflows during rollout.
Intervention
Built a unified intake platform pulling from existing data sources. Added smart pre-population from prior visits. Created role-based views for different staff types with full audit logging.
Key decisions
- EMR integration via FHIR APIs
- Smart form pre-population
- Role-based access control
- Complete audit logging
- Offline-capable mobile app
- Phased rollout tooling
Outcomes
Administrative time per patient dropped from 25 to 10 minutes. Data entry errors reduced 70%. Full audit compliance maintained.
Why it matters
Less admin time means more face-time with patients—better care quality and staff satisfaction without compliance risk.
Implementation
Practical technology choices that matched the constraints.
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